Human Rights and Accommodation Policy

Del Condominium Rentals Inc. ("Del"), . is dedicated to upholding human rights and providing reasonable accommodations for our clients in line with the Ontario Human Rights Code. We aim to create an inclusive, respectful, and accessible environment for all clients.

Accommodation Requests

For clients requesting accommodations (e.g., due to a disability), Del Condominium Rentals will work collaboratively to determine reasonable accommodations that address the client’s needs without causing undue hardship to the company. Documentation supporting the accommodation request (e.g. medical letter) may be required based on the unique circumstances of each request.

Procedure for Human Rights or Accommodation Complaints

If a client feels that their human rights have been violated or requires accommodations due to disability, religious beliefs, or other grounds protected under the Code, they are encouraged to follow the steps below to address their concerns:

  • Step 1: Collaborative Solution

    The client is first encouraged to raise their concerns directly with Del Condominium Rentals. We believe that open and respectful communication can often lead to an amicable resolution. Clients may contact our designated Customer Service Specialist via email at: info@delrentals.com or phone (416) 296-7368 to discuss their concerns confidentially.

  • Step 2: Formal Complaint Submission

    If the concern cannot be resolved through a collaborative solution, the client may submit a formal complaint in writing using one of the following options:

    • Via Mail: Del Condominium Rentals Inc.
      Attention: Director of Operations
      4800 Dufferin Street,
      Toronto, Ontario M3H 5S9
    • Via Email: info@delrentals.com

    The formal complaint should include the following information:

    • A clear description of the complaint.
    • Relevant details (dates, people involved, specific concerns).
    • Any supporting documentation or evidence.

  • Step 3: Acknowledgement and Review

    Upon receiving a formal complaint, Del Condominium Rentals will acknowledge it within five (5) business days. The complaint will then be reviewed impartially by our Leadership Team, and the client may be contacted for additional information, if needed.

  • Step 4: Investigation and Response

    Our Leadership Team will investigate the complaint, following HRTO guidelines. The client will receive a written response outlining the findings and any corrective actions to be taken within a reasonable timeline given the unique circumstance of each case.

 

Del Condominium Rentals respects and fully cooperates with the procedures under the Ontario Human Rights Code. This complaints process helps tenants understand their rights and assures them that Del Condominium Rentals takes their concerns seriously, while remaining compliant with HRTO standards and the Ontario Human Rights Code

For further information, please refer to the Ontario Human Rights Tribunal's Rules of Procedure.

 

Policy Review: This policy will be reviewed annually to ensure compliance with the latest regulations and to uphold our commitment to tenant rights, respect, and responsiveness.